1. Who can use Carisma
You must be at least 18, legally able to agree to these terms, not prohibited from using the service, and not have been removed from Carisma before. One account per person.
2. Your account
Keep your sign-in details safe. You are responsible for activity on your account. Use your real name or a name you are known by, and photos of yourself.
3. Community rules
You agree to follow the Community Guidelines. No harassment, threats, hate, explicit or unsolicited sexual content, sexual services or escort solicitation, scams or requests for money, impersonation, spam, or anything involving minors.
4. Your content
You own what you post. You give us a worldwide, non-exclusive, royalty-free licence to host, store, check, translate and show it to other members only to run Carisma. The licence ends when you delete the content or your account, except for content kept for safety as the Privacy Policy describes.
5. Moderation
We check photos and videos before they are shown and review reports. We may remove content, limit features, suspend or ban accounts that break these terms or the law, and we will tell you why unless the law or safety prevents it. You can contest a decision by emailing [email protected].
6. Safety
We do not run criminal background checks and cannot guarantee anyone's identity or behaviour. A verification seal means our team approved a selfie against the profile photos — nothing more. Meet in public and read our safety tips. In an emergency, contact your local emergency services.
7. Carisma Premium
- Premium is an optional, auto-renewing subscription of 1, 6 or 12 months, billed by Apple (App Store) or Google (Google Play) to your store account.
- The price is shown in the app in your local currency before you buy.
- It renews automatically for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. Your store account is charged within 24 hours before renewal.
- Cancel in your App Store or Google Play subscription settings. Deleting your Carisma account does not cancel the subscription.
- Refunds are handled by Apple or Google under their policies.
- If Premium ends, international conversations stay readable but become read-only; nothing is deleted.
- What Premium includes may change; we will tell you before changes that reduce it affect a period you have paid for.
8. Deleting your account
You can delete your account at any time in the app (You → Settings → Delete account). It is permanent.
9. Availability
We work to keep Carisma running but it may change, pause or end. We may update features.
10. LIMITATION OF LIABILITY AND ASSUMPTION OF RISK
1. NO BACKGROUND CHECKS
Carisma does not conduct criminal background checks and does not check official identity documents. What we do: every profile photo is checked before other members can see it, and if you choose to verify your profile, a member of our team compares your selfie with your profile photos. A blue seal means only that this selfie matched — it does not confirm a member's name, age, background, intentions or behaviour. Carisma makes no promises about the conduct, background or compatibility of any member you meet through the platform.
2. MEET AT YOUR OWN RISK
You are solely responsible for your interactions with other members. You understand that Carisma does not physically screen users, control their actions, or verify the truthfulness of their profiles. You must take all necessary safety precautions when interacting with or meeting other members in person.
3. LIMITATION OF LIABILITY
Carisma gives you a way to meet people; it does not control what members do. To the extent permitted by applicable law, Carisma Dating, its owner and its operators are not liable for loss or damage caused by the conduct of other members, on or off the app — including bodily injury, emotional distress, financial fraud, catfishing, scams or property damage resulting from communications or meetings with other members — or for indirect or consequential loss. Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud, for gross negligence or wilful misconduct, or any other liability that cannot be limited under the law of your country of residence. Your statutory consumer rights are not affected.
4. YOUR RESPONSIBILITY FOR MISUSE
If you break these Terms or the law while using Carisma — for example by harassing, defrauding or harming another member — and this leads to a claim against Carisma Dating, its owner or its operators, you agree to cover the resulting losses, damages and reasonable costs, including legal fees, to the extent permitted by applicable consumer law. This does not apply to claims caused by our own fault.
11. Apple-specific terms
These terms are between you and us, not Apple. Apple has no obligation to provide support or maintenance. Apple is not responsible for claims about the app. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them.
12. Governing law and disputes
These terms are governed by Italian law. This does not affect the consumer rights you have in your country of residence.
13. Changes
We will give notice in the app before material changes.
14. Contact
[email protected], Milan, Italy.